At Xerlla, we want your shopping experience to be as seamless and enjoyable as possible. This Shipping Policy provides all the important details regarding our shipping services to help you understand how we handle your orders.
Order Processing and Dispatch Time
We aim to process all orders quickly. Once you place your order, it will be processed within 1 to 2 business days after you receive your order confirmation email.
Once your order is dispatched, you’ll receive a shipment confirmation email with tracking details, so you can follow your order’s journey right to your door.
Delivery Times
We are pleased to offer free shipping within the United Kingdom on all orders. Delivery typically takes 6 to 9 business days after your order has been dispatched.
Here’s a breakdown of our shipping details:
| Destination | Processing Time | Delivery Time | Shipment Cost |
|---|---|---|---|
| United Kingdom | 1 – 2 Business Days | 6 – 9 Business Days | Free |
Please note that during high-demand periods, such as the holiday season, deliveries may take slightly longer.
Shipping Notice
To ensure safe delivery, we rely on trusted delivery partners. During peak seasons (such as holidays), please be aware that there may be delays in processing and delivery. Shipping times could extend to 20 business days during these periods.
We appreciate your patience and understanding as we work hard to deliver your order in a timely manner.
Shipment Confirmation & Order Tracking
Once your order has been dispatched, we’ll send you a Shipment Confirmation email with your tracking number. This allows you to monitor your package’s journey and check its expected delivery date.
You can track your order here.
Can I Change My Address?
If your order hasn’t been shipped yet, we can assist with changing your shipping address. Simply reach out to us at support@lightgrey-camel-411742.hostingersite.com within 24 hours of placing your order, and we’ll do our best to accommodate your request.
International Shipping
Currently, we primarily ship within the United Kingdom. If you’re interested in international shipping options, please don’t hesitate to contact us at support@lightgrey-camel-411742.hostingersite.com. We’re here to assist with any questions you might have about shipping outside the UK.
What if My Order Hasn’t Arrived Within the Estimated Delivery Time?
If your order has not arrived within the expected delivery timeframe, please track your order first using the link provided.
If there are any concerns or your order has not arrived after 3 to 5 business days beyond the expected delivery time, please reach out to our customer support team at support@lightgrey-camel-411742.hostingersite.com, and we will assist you immediately.
Contact Us
If you have any further questions or require assistance regarding our shipping policy, our customer service team is here to help. Contact us via email at support@lightgrey-camel-411742.hostingersite.com, and we’ll ensure that you have the best shopping experience possible with Xerlla.
