Thank you for shopping at Xerlla! We value your trust and strive to provide high-quality fashion products. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund policy.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your item. If you’re unsatisfied with your purchase, you may return it for a full refund or exchange.

Conditions for Returns:

  • The item must be returned within thirty (30) days of delivery.
  • The item must be in new, unworn, and unused condition with all original tags and packaging.
  • Items that are damaged, washed, or altered in any way will not be eligible for return.
  • Certain items (e.g., intimate apparel) may not be returnable for hygiene reasons.

Return Process

  1. Contact our support team at support@lightgrey-camel-411742.hostingersite.com within 30 days of receiving your order.
  2. Our team will provide you with a Return Authorization (RA) number and the return address.
  3. Securely package the item and include the RA number inside the package.
  4. Ship the package to the provided return address.

Return Shipping Costs:

  • If the return is due to a product defect or an incorrect item sent by us, we will cover the return shipping costs.
  • If the return is due to personal preference (e.g., you changed your mind), the customer is responsible for the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved Refunds: If approved, a refund will be issued to your original payment method within 2–5 business days. Processing time may vary depending on your bank or payment provider.
  • Delayed Refunds: If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@lightgrey-camel-411742.hostingersite.com.

Order Cancellations

  • Orders can be canceled within 12 hours of purchase.
  • To cancel your order, email us at support@lightgrey-camel-411742.hostingersite.com with your order number and reason for cancellation.
  • Once confirmed, the refund will be processed immediately, but it may take 2–5 business days to reflect in your account.

Exchanges

If you would like to exchange your item for a different size or product:

  • The exchange request must be made within 30 days of receiving the item.
  • The item must be in new and unused condition with original tags.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate an exchange, please contact our support team at support@lightgrey-camel-411742.hostingersite.com.

Missing Orders

If your order has not arrived within the expected delivery time, please allow up to 15 days for unforeseen shipping delays.

Damaged or Defective Items

We take product quality seriously. If your item arrives damaged or defective:

Defective Products After Use

If your item becomes defective within 30 days of receiving it:

  • Contact us with details and photos of the issue.
  • You may return the item at your expense, and we will issue store credit for a replacement.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at:

Email: support@lightgrey-camel-411742.hostingersite.com

We are committed to ensuring a smooth shopping experience and customer satisfaction at Xerlla!