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Get in touch with us today, whatever your query. Whether you’re looking for answers,
would like to solve a problem, or just want to let us know how we did, you’ll find many
ways to contact us right here.
You can call us at : + 44 7537 168364
Monday to Friday : 9:30AM-6:30PM – Saturday: 9:30AM-5PM,
email us at : support@xerlla.com
or use the form below :

FREQUENTLY ASKED QUESTIONS

How soon will I get my package?

We understand the importance of timely order processing. All orders are processed within 1 to 2 business days after receiving your order confirmation email. Once your order has shipped, you will receive another notification along with a tracking number. Delivery within the UK typically takes 5 to 8 business days after dispatch.

How can I track my order?

Once your order is dispatched, you will receive a Shipment Confirmation email within 24 hours containing tracking details. You can monitor the status and estimated delivery of your package by clicking here.

How do I know if my package has shipped and is on its way?

After placing an order, you will receive an automatic order confirmation email. When your order is processed and ready to leave our distribution center, you will receive a shipping confirmation email with tracking information. Please note that receiving the shipping confirmation email does not necessarily mean the carrier has picked up your package yet. Allow 1 to 3 days for tracking status updates.

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Why isn’t my tracking info updating, is there something wrong?

Tracking information may sometimes lag behind the actual status of your package. If tracking hasn’t updated for over 3 days, please contact our support team for assistance.

CONTACT US FOR ANY QUESTIONS